Welcome

The Network Doctor provides IT solutions to residential, SOHO and small to medium sized enterprises. We have over 30 years IT experience and are able to help with all of your IT requirements.

Current clients include Automotive, Accountancy, Real Estate, Earth Moving, Not For Profit, Refrigeration, Printing, Civil Engineering, Medical Practice, Property Development, Photographic, Computer, Design and Retail businesses.

Our business is located on the Central Coast around 65km north of Sydney, but we install, service and remotely manage clients networks and servers from Melbourne to Brisbane.

Think your business is too small for a server? Read This!


News

Critical Alert! 14/1/2016

Adobe have released a critical alert warning of security issues with its Acrobat product. Please Update Acrobat as soon as possible as the current version has serious security flaws.
If you open Acrobat Reader DC, the update link can be found under help. For other versions, Google as appropriate.


Windows 7 End of Life Announced!

Clients please note... Small to Medium Enterprises usually buy their machines staggered in 3 year cycles. Microsoft have announced that Windows 7 support will end January 2020. Given the normal lifespan of business machines is 3 years, and also given that we do not recommend Windows 8 or 8.1, this effectively means machines purchased in 2017 should be supplied with Windows 10 installed.
This will ensure that support for that machine does not cease before the end of its life. Business at this stage is mostly not ready for Windows 10 and it has not been released by Microsoft yet for widespread use by business. It may be worth considering adding a Windows 10 PC into your mix sometime this year to ensure application compatibility and also ensure a developing expertise with the Operating System in your business. Please call to discuss this before buying hardware...


NBN News for Gorokan / Charmhaven areas

Work started in Jan 2015 and NBN Co estimates the rollout to take between 15 and 18 months. This means completion around July 2016. New builds are fibre to a distribution point and then copper to the premesis. I would encourage clients to register to be notified of NBN availability here...
Update - NBN in these areas is now widely available. As always, we reccomend Telstra as NBN provider.
If you need help with this please contact us.


Small Business Server goes EOL

Microsoft has indicated that its Small Business Server has reached the end of the line.
This effectively means that SBS 2011 is the final product and there will be no equivalent product released. This will increase the installation costs for those wishing to host their own email by several thousand dollars as the full version of Exchange Server will be needed. Please call to discuss your options.


Beware Email Payloads!

This caution is for all our clients. If you receive emails with attachments, particularly where you do not know the sender, just delete the email.
If you want to inspect links in the email, just drag it to the Junk folder. Doing so will expose the true destination of links.
It may also be possible to view a suspect email on an iPhone without risk as it will not run executable files.
It is safer in most cases to just delete suspect email.
Network Doctor also offers cost effective Professional SPAM filtering services.
Please contact us for pricing for your business.


iCloud and your iPhone! (IOS 5 setup)

This caution is for our Business users with Exchange email servers and iPhones (all versions). When setting up your iPhone with the new IOS 5, you will be offered a free iCloud account as part of the process. Please feel free to use this but there are important concepts to observe. To prevent multiple entries and lost data, it is important to only sync with ONE source. If correctly configured, your iphone will be set up for Exchange email and will be continually synchronising with your exchange server. Therefore, when asked during the iCloud config if you wish to synchronise your Contacts, Calender and Email to the cloud, choose NO. Turn Synchronisation OFF for these items. It is GOOD to have Events, and Find My iPhone turned ON. We have had multiple clients experience duplicate and missing data following incorrect configuration. Feel free to call if you require assistance!


IMPORTANT - Please read!

You may receive paperwork which at first glance looks like a Domain renewal invoice.
Whilst these letters are not illegal, it is my opinion that they are certainly designed to mislead. Many businesses pay the account thinking it is a renewal of their domain name.
READ IT CAREFULLY! In every instance I have seen, and I have now seen many, the renewal is for a domain name that you do not currently own. For example, I own networkdoctor.com.au, and they sent me what looks like an invoice for $245 for networkdoctor.net.au. The amount being charged for a 2 year renewal is $245 which is $105 more than the premium provider of these services - Melbourne IT. Did I mention you also get a FREE iPod shuffle? - As we all know, nothing is for free!

If you are not sure, please call us and we will confirm if you should be paying the account.





Annoucements

Network Doctor Rescue

NEED EMERGENCY SUPPORT?
Try Network Doctor Rescue!*

"No fix - No charge" applies.

Call 0409359422 for support.
* Minimum charge $70



Remote Access and Support over the Internet with ScreenConnect

PHONE: 1300 4 NETDR